Amazon says hours-long outage was triggered by 'software code deployment'
Amazon users reported trouble accessing checkout and account information, as well as viewing product detail pages.
MikeTyes
An Amazon facility on Amazon Prime Day in the Queens borough of New York, US, on Tuesday, July 8, 2025.
Klaus Galiano | Bloomberg | Getty Images
Amazon's website and shopping app were down for some users on Thursday, leaving consumers unable to check out, access account information or view product prices.
Trouble on the site spiked around 2 p.m. ET, with more than 22,000 users reporting issues two hours later, according to Downdetector, a website that tracks outage reports.
The issues appeared to be largely resolved by 8 p.m. ET. Amazon said the incident was due to "a software code deployment."
"We're sorry that some customers may have temporarily experienced issues while shopping," Amazon spokesperson Jennie Bryant said in a statement. "We have resolved the issue, which was related to a software code deployment, and website and app are now running smoothly."
Users had also reported issues placing orders or viewing their purchase history with Amazon Fresh, the company's grocery delivery service.
The glitches come as Amazon Web Services, the company's cloud computing unit, has dealt with outages after drone strikes damaged three of its data centers in the United Arab Emirates and Bahrain.
Iranian state media reported Amazon's data center in Bahrain was targeted by Iran's Islamic Revolutionary Guard Corps for the company's support of U.S. "military and intelligence activities."
Amazon said Thursday its cloud services were functioning normally.
